Notify assignee when incident is reassigned

Idea created by Todd Thomas on Aug 31, 2016
    Long term plan
    Score30

    Right now, an assignee can be notified when they're assigned an incident if the option is enabled:

     

     

    However, there is no notification setting to notify a previous assignee when their incident is reassigned. This is important because if an incident is assigned to a group and then someone from that group assigns the incident to themselves, the group should know that this happened. Individuals might be searching for an incident and not find it because it's no longer assigned to their group.

     

    The request here is to add a notification for "Reassigned". This is similar to the request a couple years ago by Adrian, but his request related to tasks being reassigned. This should apply to incidents, too:

     

    Notification new assignee when task reassigned

    What problem will this feature solve?: