We need to have the option to group on "Created by". Somewhat recently, "Resolved by" was added:
Here's my use case:
We provide a service. I want to see all of the various people that were involved in creating incidents for this service. I can tell who resolved them from when looking at the Service Desk, but I need Reports to give me this data to provide to managers and our CIO.
Could this be added to Reports as a "Group by" option in the drop-down?
|What problem will this feature solve?:|