Allow Administrator to close a task

Idea created by Hermien Hormann on Aug 22, 2016
    • Tom Kelsall
    • Todd Thomas
    • Chad Brown
    • Gustavo Trujillo
    • Hermien Hormann

    We need the ability for an administrator to close a task for someone else.  This is needed in order to move a ticket along when someone is on vacation but the work got done by their back-up.  We don't want to create a group since then the back-up would get all the email notifications as well.  The other option is to have an OUT Of Office coverage option - so that you can select your coverage person and what timeframe they will be covering so that they check off the tasks they do while you are out.

    What problem will this feature solve?: