We need the ability for an administrator to close a task for someone else. This is needed in order to move a ticket along when someone is on vacation but the work got done by their back-up. We don't want to create a group since then the back-up would get all the email notifications as well. The other option is to have an OUT Of Office coverage option - so that you can select your coverage person and what timeframe they will be covering so that they check off the tasks they do while you are out.
|What problem will this feature solve?:|