Basecamp just release their API last week:
It would be great to see integration between Basecamp (project and task management) and Samanage (ITSM) for the following use cases:
- Create an incident in Samanage from Basecamp and vice-versa
- Update/comment on an incident and feed it into Basecamp as a comment
- Resolve an incident in Basecamp and have it resolve in Samanage
I'm sure there are other, fancier applications, but having the two systems work in conjunction with each other would be incredibly useful.
|What problem will this feature solve?:|