Enhanced Rich Text functionality

Idea created by syed@ecellhealthcare.com on Jul 19, 2016
    New Idea

    Presently, there is limited functionality on how the description of a incident/problem/change/release/solutions/catalog items appear.  Many times when copying/pasting information, nearly all of the formatting is lost.  Also, when using the 'email to ticket' functionality - this too causes much of the formatting to be lost. 


    It would be great to incorporate something like how THIS is setup.  What I mean is the text editor in incidents section looks like this ...



    But when reviewing community forums/feature request/etc... the input area has much more functionality ...


    And on top of that, copying/pasting tests retained formatting, pasting of images, etc....




    (If this was already requested or there's already as solution, my apologies.  Please point me in the right direction.) 

    What problem will this feature solve?: