Separate Default Priorities

Idea created by Chad Brown on Jul 12, 2016
    Under Consideration
    • Chad Brown

    We have had a request to change the Default Priority levels for Problems to differ from the Default Priority levels for Incidents. The application currently bulks them together in the Service Desk module of Setup under the General Settings section.


    I don't know if other people value in this, but having a Problem start as a HIGH priority vs. LOW priority (which is what Incidents are set at), makes sense in our environment.

    What problem will this feature solve?: