Email Template Customization- Remove/improve "Add a Comment" button fuctionality

Idea created by Matthew Gaffney on Jul 1, 2016
    Under Consideration
    Score20
    • Kyle Morrow
    • Todd Thomas
    • Matthew Gaffney
    • robert.donohoe@nextgen.ie

    (Originally posted on 30, June 2016)

    Can the "ADD A  COMMENT" button go away from the email template for CC contacts? I did not  see that mentioned here: Email Template Customizations Enable Branding and Personalization .  It also doesn't appear the button is part of the Header, Footer, or Signature.

        

    CC contacts do  NOT  have the right to view an incident  unless they are also the requester OR they are granted access by their role and  cannot view the incident to "Add a Comment." So sending the SAME  email to CC contacts as you do to other users is just a bad practice as they do  NOT always have the same access.

       

    What problem will this feature solve?: