Granular "Group By" options in Reports

Idea created by 8305396 on Jul 1, 2016
    Under Consideration
    Score5
    • 8305396

    (Originally posted on 22, June 2016)

    Provide granular "group by" options in the Incident Statistics and other reports.  For example, I wish to show "Average Time to Closure" for only my support staff, but selecting "Group By: Assignee" and "Limit: XXX" doesn't allow for this.

    What problem will this feature solve?: