Merge tickets - reporting

Idea created by Alex Hess on Jul 1, 2016
    Under Consideration
    Score50

    (Originally posted on 14, June 2016)

    Good afternoon,

    When we merge tickets, the merged ticket that is closed doesn't get categorized. Is this on purpose? I'm curious on other uses/benefits against reporting.

    For example, if I have a ticket regarding a firewall failure and 3 more users submit tickets stating they cannot connect to the internet I merge those into the first ticket. Those 3 tickets that were merged were not categorized (no site or category).

    Wouldn't it be more helpful to have the parent incident information 'carried' over to the merged/closed ticket (site/category - or even just the category)? Right now when I run reports the data is off and I have a chunk of my pie 'unknown'.
    What problem will this feature solve?: