Add the ability to ignore groups from showing up in the Assign to of Incidents

Idea created by Redler@gill-industries.com on Jul 1, 2016
    Under Consideration
    Score5
    • Redler@gill-industries.com

    (Originally posted on 6, June 2016)

    Currently when we go to assign a member of our support staff to an incident and use the drop down we are presented with everyone that is listed as an admin / service member but also all of the groups that we have within Samanage.

    Some groups have nothing to do with the service desk portion such as Software Renewal Admins or HR staff that are used for workflows. This clutters up the assigning choices and i'de like to see the ability to check a box on the group edit menu that would "include as assignee" and would then populate the group into the list.

    Just a tidying up item, but it does become annoying scrolling through ,when we have 7 team members but 20 items that show up in the listing.

    Randy
    What problem will this feature solve?: