Convert a ticket into a service catalog request

Idea created by on Jul 1, 2016
    Under Consideration
    • Jackie Thomas
    • Cody DeVecht

    (Originally posted on 31, May 2016)

    Sometimes, we get a request from HR to set up a new starter. We have a service catalog item for new starters, however this doesn't always get filled in because HR send automated emails from their HR system directly to Samanage. What I would like to be able to do is convert a regular ticket into a service catalog request, so that we can tick off all the tasks as we progress through their ticket.

    What problem will this feature solve?: