Outside of Business Hours Alerting New Tickets

Idea created by Richard Eells on May 25, 2016
    Under Consideration
    Score30
    • rpercoco@nationalbusinesscapital.com
    • 8185663
    • 7720002
    • Todd Thomas
    • Richard Eells
    • joe.mariscal@ryerson.com

    (Originally posted on 26, April 2016)

    Overnight outside of our normal business hours (which are programmed into Samanage), there is not a good way to notify on call staff of new tickets. We want a way to generate an e-mail to an e-mail address that would notify on call staff when a new incident is opened outside of the normal business hours.

     

    This functionality would likely fit under the SLM of Notifications section under settings.

    What problem will this feature solve?: