(Originally posted on 26, April 2016)
Overnight outside of our normal business hours (which are programmed into Samanage), there is not a good way to notify on call staff of new tickets. We want a way to generate an e-mail to an e-mail address that would notify on call staff when a new incident is opened outside of the normal business hours.
This functionality would likely fit under the SLM of Notifications section under settings.
|What problem will this feature solve?:|