(Originally posted on 26, April 2016)
When creating a ticket on behalf of a user, the only options that we can choose from is "New" and "Closed"
I would like to have the ability to have the normal states that existing incidents have in a newly created ticket.
Here's the reason:
If I am creating a ticket on behalf of someone else. It's an issue or request that a teammate of mine specializes in. I create the ticket, I assign it to him and mark it as "assigned" within the creation of the ticket.
|What problem will this feature solve?:|