Enhancement - Additional "States" in a New Incident.

Idea created by 8066750 on May 25, 2016
    Not Planned
    • 8197581
    • 8066750
    • patrick.farrell@york.ca

    (Originally posted on 26, April 2016)

    When creating a ticket on behalf of a user, the only options that we can choose from is "New" and "Closed"


    I would like to have the ability to have the normal states that existing incidents have in a newly created ticket.



    Here's the reason:


    If I am creating a ticket on behalf of someone else. It's an issue or request that a teammate of mine specializes in. I create the ticket, I assign it to him and mark it as "assigned" within the creation of the ticket.

    What problem will this feature solve?: