Timeline in tickets

Idea created by Esther Alvarez on May 25, 2016
    Long term plan
    Score20
    • Esther Alvarez
    • DONNA cushing
    • Winship, Andy

    (Originally posted on 29, April 2016)

    Hi Samanage Community,

    It would be great to have the ability to add a timeline in some tickets. I know the workflow could be of help with this but, being a task list, it doesn't give you an idea of the progress of your work.

    Example: A user needs to have their laptop repaired. A workflow gives you a list of tasks and a timeline tells you where the laptop is in every moment. Something like:

    Workflow:

    -Request information from the user

    -Arrange a collection

    -Request an estimation from Technical Service

    -Request approval to repair

    -Arrange repair

    ...

    Timeline:

     

    Not to mention that it would be visually nicer and would tell you the story of the ticket without having to read comments.

    Thanks,

    Esther.

    What problem will this feature solve?: