(Originally posted on 20, February 2015)
A great feature i have seen in other products like Freshservice and Service Desk Plus On Demand. Is the ability to forward comments and incident details to someone. This is great when you need input from another agent, manager or technician... All communications will then be logged within the ticket and there are no need to use external mail correspondence.
Hope you all understand my english :P
|What problem will this feature solve?:|