Replying to change ticket notification should not create new incident ticket.

Idea created by hsolanki@intevaproducts.com on May 25, 2016
    Under Consideration
    Score30
    • SUSANA OTERO-ZAVALA
    • 6927842
    • 7206245
    • Sonja Haid
    • hsolanki@intevaproducts.com
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 13, November 2014)

    System sends email notification once change ticket is created. When someone is sending reply on the same email notification, system is creating new incident ticket. Samanage should update response to existing change and should not create new incident.

    What problem will this feature solve?: