Automatically change a ticket's status when a response is received

Idea created by on May 25, 2016
    Long term plan
    • Esther Alvarez
    • DONNA cushing
    • Byron Poe
    • Jackie Thomas

    (Originally posted on 26, April 2016)

    We've got some custom ticket statuses in our Samanage ("Awaiting IT input" and "Waiting for user response"). We'd really like it if when someone responds to a ticket that's in one status ("Waiting for user repsonse", for example), it changes to another status ("Awaiting IT input", for example).

    What problem will this feature solve?: