Automatically change incident state

Idea created by 6595115 on May 25, 2016
    Duplicate Idea

    DUPLICATE IDEA- PLEASE VOTE HERE: Auto update status when user responds to a ticket


    (Originally posted on 24, March 2014)

    When someone opens a ticket, the state is "new"
    Then we change the state to "assigned".
    When we interact with the requester, we change the state to "awaiting input".
    When the requester replies, the state stays at "awaiting input".


    It would be nice to change the state back to the last state when the reply is given from the end-user.

    What problem will this feature solve?: