(Originally posted on 23, September 2015)
I've gone through a lot of the previous discussion on this and the answer that keeps coming up is that Samange uses the colors assigned to incidents as part of their overall branding. That's fine for brand image but for end users (and plenty of end users it seems) it's not beneficial in the slightest. If the colors aren't really meant to use as a quick means to decipher (as has been brought up as a default response) ticket state, why use them at all?
The inability to set custom colors and instead use the default random pastel colors (which are of no use) is incredibly frustrating. Common sense coloring at least for our business would be resolved (green), opened/assigned/being worked on (yellow), on hold/pending (orange), unassigned (gray), late tickets (past SLA date - red).
If Samanage maintains there is no plan to change these colors, please consider giving us an option to hide them then. No color would be better for us than random, meaningless colors.
|What problem will this feature solve?:|