(Originally posted on 20, April 2016)To give you an idea.
I walk around the office and I have people stop me in the hallway from time to time for me to help them with an issue they have. I go in, solve it and continue on. I then get back to my desk and create / close tickets that people stop me for. Now, they don't need an email letting them know I created one on their behalf, sometimes they do so they know next time to email the helpdesk to get their problem resolved faster. Anyway....
I would like to have a "checkbox" that allows me to opt-out sending a user an email that lets them know I created and closed a ticket for them.
The users do not need to have their inbox cluttered with an item that was solved face to face all the time. There will be times where I attach a solution with a pdf to it that I would like for them to keep as a record, but the majority of the time they just don't need to see it.
I don't want to turn notifications off for everyone else, just in that type of situation.
|What problem will this feature solve?:|