(Originally posted on 30, December 2015)
I was just told that these resolution codes are not customizable. Is that true? I can't believe it. If so, can we please get the ability to customize these and report on them? Reporting on resolution codes is a huge part of most helpdesk software solutions and I am struggling to understand why Samanage doesn't allow you to customize these.
|What problem will this feature solve?:|
Reporting on resolution codes is a huge part of most helpdesk software solutions