Resolution Codes

Idea created by 7922780 on May 25, 2016
    Implemented
    Score305

    (Originally posted on 30, December 2015)

    I was just told that these resolution codes are not customizable. Is that true? I can't believe it. If so, can we please get the ability to customize these and report on them? Reporting on resolution codes is a huge part of most helpdesk software solutions and I am struggling to understand why Samanage doesn't allow you to customize these.

     

     

    What problem will this feature solve?:
    Reporting on resolution codes is a huge part of most helpdesk software solutions