(Originally posted on 22, November 2014)
A user fills in a Service Catalog request form and their input is captured as variables. An IT staff member cannot later change those variables, or fill in any variables that were not filled in by the user. Why is this important?
- We have scripts that read the data from the variables using the rest API, these scripts then talk to other systems. If we need to change any variable data (such as spelling mistakes) we cannot do this.
- We have approval workflows, such as a request for a color printer. If the approval is denied we would want to be able to change the model to black and white printer.
|What problem will this feature solve?:|