(Originally posted on 19, April 2016)
I would like to have the ability when a solution is attached:
To have it populate in the comment box within the incident with any attachments associated with it.
The Ability when a New Solution is created:
To bring up a "shadow box" like window to create your new solution and when done, updates and goes back to the ticket populating in the comment or resolution text field of this said solution that was created. And also attaches the new solution to the incident.
Right now, it opens up a new tab to create a new solution but that's it. Doesn't attach it to the incident automatically or ask if I would like to.
|What problem will this feature solve?:|