Auto update status when user responds to a ticket

Idea created by 6626540 on May 25, 2016

    (Originally posted on 5, February 2014)

    When a ticket is replied to by the user, it would be useful if the status was changed from that set, eg. Awaiting Information, to Response Received (for example).If the list of incidents could then group the tickets to show those which are New / Response Received / To be dealt with in some way and other tickets awaiting a response from the user / another supplier, this would be a great help.

    What problem will this feature solve?: