Create Tags in incidents based on subject line

Idea created by 8066750 on May 25, 2016
    Implemented
    Score5
    • 8066750

    (Originally posted on 13, April 2016)

    I would like to have the tag feature enhanced for the system to also create tags based on what is in the subject line of an email.

     

    Ex: Sbj: My Adobe keeps freezing!!

     

    tags would be: Adobe, Freezing

    What problem will this feature solve?: