Photo of support persons responding to service desk tickets. Humanize the experience.

Idea created by 1558884 on May 25, 2016
    Implemented
    Score5
    • 1558884

    (Originally posted on 12, April 2016)

    Showing a photo of the person responding to a support ticket humanizes the experience for the frustrated person who requires assistance. It would be great to see this in the Service Desk.  It will encourage empathy from the people submitting support requests.

    What problem will this feature solve?: