Reporting breakdown for sub-tasks in a service/change etc to identify bottlenecks

Idea created by 7374165 on May 25, 2016
    Under Consideration
    • 7374165
    • 6845573
    • Chad Brown
    • 7166025
    • Lloyd Spencer
    • Hermien Hormann

    (Originally posted on 10, February 2015)

    Reporting - to be able to break down the time between stages of a workflow, for example an on-boarding service, to be able to differentiate between the elapsed time for each stage of the task in order to identify bottlenecks for process improvement/streamlining. Currently (as I understand it) you can only report on the overall time of a service/incident/process etc, and not break that reporting down accordingly.
    What problem will this feature solve?: