(Originally posted on 31, March 2016)
For some of the more extensive tickets I work, I need to refer to many documents that are associated with that ticket. For example, if I am working on a report and I have to maintain several versions for the user it would be more helpful to have a "directory-like" area within the ticket to search for what I need instead of having to fish through my posts to find the report attachment that I want.
If this were included in Samanage then it would truly be a one-stop product. Now, the way I do it is maintain all my information within Samanage except for large and the sometimes many documents that I have to create a separate folder for on my PC.
|What problem will this feature solve?:|