One Comment Area with Resolution check box/Add CC in any mode

Idea created by 7278168 on May 25, 2016
    Long term plan
    • 6828508
    • Larry Johnston
    • Andrew Dickerson
    • 7278168

    (Originally posted on 18, December 2014)

    We would like to be able to have one comment area and the ability to select a check box which indicates it as the resolution. When the check box is checked, it would change the status to Resolved. It is really confusing to have two different comment areas; one in Edit Incident and one (the main one) without being in Edit mode. Also, would be great to be able to Add CC in any mode (Edit/Not Edit).

    What problem will this feature solve?: