Link or copy Service Catalog items to Configuration Items

Idea created by 7933610 on May 25, 2016
    Under Consideration
    Score10
    • Jean Tagliamonte
    • 7933610

    (Originally posted on 11, March 2016)

    After creating a dozen or so Service Catalog items a colleague suggesting our shop start implementing Configuration Items in the CMDB for those same services. This would involve duplicating a lot of the information already in the Service Catalog with the possibility of getting out of sync at a later date if a Service Catalog item gets updated but the corresponding Configuration Item does not, and vice versa.

     

    The suggestion I have is to be able to copy a Service Catalog to a Configuration item and link the two so that if one gets updated it will be known what other items may need to be updated as well.

    What problem will this feature solve?: