(Originally posted on 11, March 2016)
After creating a dozen or so Service Catalog items a colleague suggesting our shop start implementing Configuration Items in the CMDB for those same services. This would involve duplicating a lot of the information already in the Service Catalog with the possibility of getting out of sync at a later date if a Service Catalog item gets updated but the corresponding Configuration Item does not, and vice versa.
The suggestion I have is to be able to copy a Service Catalog to a Configuration item and link the two so that if one gets updated it will be known what other items may need to be updated as well.
|What problem will this feature solve?:|