Separating Service Requests and Incidents

Idea created by 7131334 on May 25, 2016
    Under Consideration

    (Originally posted on 14, July 2015)

    A foundational piece for managing your tickets is clear and easy separation of Service Requests vs Incidents. Drives me slightly crazy Samanage treats everything as a incident and not separating the two. Can we make this easier?

    What problem will this feature solve?: