Customer Satisfaction - Dissatisfied

Idea created by Binosh Moothedan on May 25, 2016
    Under Consideration
    Score30
    • Binosh Moothedan
    • PJ Kerbiriou
    • a.choubey@lifecareinternational.com
    • Steve Blackburn
    • Gustavo Trujillo
    • Steve Blackburn

    (Originally posted on 5, March 2016)

    We have enabled the Customer Satisfaction survey in our ticketing tool. Some users click not Satisfied and dont leave the comments. In this case, the support agent has to go back to the user again ask why it was not satisfied and what else we can do better.

     

    Instead of this, can we make mandatory that if someone is not satisfied with the service and when they click the link, force them to put the comment? So the Support agent can check the comment and go back to the user.

    What problem will this feature solve?: