Catagories and the Service Catalog:

Idea created by Ronald Koons on May 25, 2016
    Under Consideration
    Score20
    • Ronald Koons
    • Todd Thomas
    • Chad Brown
    • Ulm, Stephen

    (Originally posted on 25, February 2016)

    I know that this has been discussed before, but I think it is worth mentioning again:

    I believe that there needs to be the ability to organize Service Catalog items without using categories to do it.

    The problem here is:

    Once I create a Service Catalog Item, Like a User Software Request, I then have a functional item that, on it's own, accomplishes what I need.

    However, I then have to "Store" it under a category; In this case, lets say: Software Request.

    I now have two completely separate items from which the users can select, to accomplish the same thing.

    So then let's say I create a category called "User Needs", and put the Service Catalog item "User Software Request" under that. Once again, I am still stuck with this, no generic category called "User Needs" that users can select.

    Service Catalog items need to be organized under headings that serve only one purpose: that being to organize Service Catalog Items.

    What problem will this feature solve?: