(Originally posted on 25, February 2016)
I know that this has been discussed before, but I think it is worth mentioning again:
I believe that there needs to be the ability to organize Service Catalog items without using categories to do it.
The problem here is:
Once I create a Service Catalog Item, Like a User Software Request, I then have a functional item that, on it's own, accomplishes what I need.
However, I then have to "Store" it under a category; In this case, lets say: Software Request.
I now have two completely separate items from which the users can select, to accomplish the same thing.
So then let's say I create a category called "User Needs", and put the Service Catalog item "User Software Request" under that. Once again, I am still stuck with this, no generic category called "User Needs" that users can select.
Service Catalog items need to be organized under headings that serve only one purpose: that being to organize Service Catalog Items.
|What problem will this feature solve?:|