Notification to assignee about satisfaction survey

Idea created by 7372369 on May 25, 2016
    Under Consideration
    Score40
    • Todd Thomas
    • craig.stockman@samanage.com
    • Sebastian Pereira
    • 7372369
    • Ashlyn Tessema
    • hsolanki@intevaproducts.com
    • Dbousquet@msd.k12.or.us
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 26, June 2015)

    It would be very useful if we could enable a mail notification to the incident assignee when a user reponds to the satisfaction survey. That way the person responsible for the incident gets immediate feedback on how they solved the incident.

     

    Currently you have to explicitly check if a user responds to the survey and follow up on responses.

    What problem will this feature solve?: