(Originally posted on 6, December 2013)
It would be cool to have Incident Templates that when chosen have a specific priority, workflow, and assigned user on the back end. This is similar to Service Catalog but not for a specific service or request, but rather a break/fix issue. Currently, picking Incident Type has a similar function, but if there was priority added to that then it would meet all the needs. A "Server Issue" could get assigned to the right person or queue with the appropriate priority.
|What problem will this feature solve?:|