Incident Templates

Idea created by Oz Merchant Administrator on May 25, 2016
    Under Consideration

    (Originally posted on 6, December 2013)

    It would be cool to have Incident Templates that when chosen have a specific priority, workflow, and assigned user on the back end. This is similar to Service Catalog but not for a specific service or request, but rather a break/fix issue. Currently, picking Incident Type has a similar function, but if there was priority added to that then it would meet all the needs. A "Server Issue" could get assigned to the right person or queue with the appropriate priority.

    What problem will this feature solve?: