The ability to notify a group when an incident has been taken by a person within a group

Idea created by 8066750 on May 25, 2016
    Under Consideration
    • 8066750
    • Hermien Hormann

    (Originally posted on 22, February 2016)

    Notification within the group to inform them that someone has taken on the task.


    Right now, there isn't a way to have the group notified if someone grabbed the ticket.


    Example: IT Department gets a ticket for an item that needs to be solved asap. Person A picks the ticket up and starts working on it while the Boss and Person B are busy with personal items and have no idea if someone picked up the ticket. Person A resolves it but forgets to notify the Boss and Person B.

    What problem will this feature solve?: