(Originally posted on 22, February 2016)
Notification within the group to inform them that someone has taken on the task.
Right now, there isn't a way to have the group notified if someone grabbed the ticket.
Example: IT Department gets a ticket for an item that needs to be solved asap. Person A picks the ticket up and starts working on it while the Boss and Person B are busy with personal items and have no idea if someone picked up the ticket. Person A resolves it but forgets to notify the Boss and Person B.
|What problem will this feature solve?:|