(Originally posted on 3, March 2015)
Currently when our end users go to the service catalog to submit an Helpdesk request, the "Subject" of the incident in incident portal just says "Helpdesk Request" which is the title of the Service Catalog form I've created.
Why not make it show up like email submissions do, with the short description of the problem viewable without having to dive into the ticket? This would help us to know immediately who to assign the ticket to without having to go in and out of the incident. Here is an example:
|What problem will this feature solve?:|