Suspend SLA timer during ?On Hold? or ?Awaiting Input??  States

Idea created by Natasha Barnett on May 25, 2016
    Implemented
    Score5
    • Natasha Barnett

    (Originally posted on 11, February 2016)

    Would like the option to be able to ?Suspend SLA timer during ?On Hold? or ?Awaiting Input?? states when defining an SLA rule? Right now I only have the option to ?Suspend SLA timer for all states to which SLA does not apply?.

    What problem will this feature solve?: