Permissions in normal incidents

Idea created by Heinzmann, Thomas on May 25, 2016
    Under Consideration
    Score10
    • 7054437
    • Heinzmann, Thomas

    (Originally posted on 10, February 2016)

    We already have some kind of permission system for changes, releases, service requests etc.
    It would be nice, if we could also have permissions for normal incidents. It then should be possible to add a comment for the permission request so we can add a comment about what the permission is for.
    We often have incidents for which we need to get an OK. today we need to get them by email. This is an unessecary media interruption.

    What problem will this feature solve?: