reopened incident

Idea created by tod.kehrli@accolade.com on May 25, 2016
    Under Consideration
    Score35
    • Josh Mills
    • Shvonne Craig
    • Stephen Kelk
    • Sam Buccieri-Gillett
    • Elliot Smith
    • james.pitt@acteon.com
    • tod.kehrli@accolade.com

    (Originally posted on 17, March 2015)

    I would like to be able to report on reopened tickets.  That is, tickets where the admin marked the incident as resolved, but the user respond that the incident is not resolved.  Since Samanage will reopen an incident based on a response from a user, I would think there is a way to report on that event.

     

    Thoughts?

    What problem will this feature solve?: