Have the state change from new to assigned when you assign it

Idea created by 6626540 on May 25, 2016
    • Mark Epstein
    • Sebastian Pereira
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 5, February 2014)

    currently a technician can assign it on the incident main list but must also change the state to assigned when you click the detailed screen. This should be automatic.

    What problem will this feature solve?: