SLA Scope for Group

Idea created by Jamie Milks on May 25, 2016
    Long term plan
    • Jamie Milks
    • Todd Thomas

    (Originally posted on 27, January 2016)

    Can we get an additional item in scope for a group (like VIP) of the requester in SLA's?


    Example, the CEO is a member of the group VIP, he enters a ticket, we want to have a different SLA for the CEO than normal users but want to include all users in the group, not just his department (CEO and CIO are members of different departments).

    What problem will this feature solve?: