(Originally posted on 22, January 2016)
Could there be an option to add "group assigned" to the SLA's?
Service Desk has an SLA of 4 hour response to new incidents assigned
Facilities has an SLA of 2 days response to new incidents
Change Management has an SLA of up to 2 weeks (depending on if it is a can't wait or not)
|What problem will this feature solve?:|