SLA by group assigned

Idea created by Jamie Milks on May 25, 2016
    Under Consideration
    Score10
    • Jamie Milks
    • amandac@elrio.org

    (Originally posted on 22, January 2016)

    Could there be an option to add "group assigned" to the SLA's?

     

    Use Case:

     

    Service Desk has an SLA of 4 hour response to new incidents assigned
    Facilities has an SLA of 2 days response to new incidents
    Change Management has an SLA of up to 2 weeks (depending on if it is a can't wait or not)

    What problem will this feature solve?: