Custom fields in reports

Idea created by Larry Johnston on May 25, 2016
    Implemented
    Score20
    • Shvonne Craig
    • Todd Funasaki
    • Larry Johnston
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 20, January 2016)

    We would like the ability to run a report based on custom fields as well as select which fields are in the report.

    For instance we created a custom field called Budget which contains a bunch of budget numbers. We would like to run a report that shows each budget number with a total time that was spent on each incident.

    What problem will this feature solve?:
    .