Declined incidents showing in "Incidents overdue"

Idea created by Larry Johnston on May 25, 2016
    Under Consideration
    Score20
    • 6828508
    • Todd Thomas
    • Larry Johnston
    • crystal.karanovich@channeladvisor.com

    (Originally posted on 19, January 2016)

    On the "Incidents overdue" widget for the dashboard we have "Declined" incidents that show up in that widget. I realize that we created the custom incident state of "Declined", and therefore samanage doesn't know to treat it any different. However would it be possible to add the capability to select which incident states are viewable in that widget?

    What problem will this feature solve?: