Insert variable into incident title from service catalog

Idea created by Steven LeBoeuf on May 25, 2016
    Long term plan

    (Originally posted on 18, July 2014)

    Is there any way to insert a variable from a service catalog request into the title of the incident it creates?


    Examples: If I have a service catalog item for "New computer", when viewing these in the incident list I see multiple instances of "New Computer". In order to determine who each request is for I need to open each incident, assuming that the requester is NOT the same as the receiver (common). Another example would be the ablility to identify specifics of the request. If I have an item to request an iPad and one of the variables allows the requester to select the preferred model, this would allow the title to read "New iPad - Mini, Retina" instead of just "New iPad".

    What problem will this feature solve?: