Task Closure Prior to Ticket Resolution

Idea created by 7389641 on May 25, 2016
    Under Consideration
    Score45

    (Originally posted on 11, November 2015)

    The end of the Service Ticket life cycle dictates that all tasks are completed before a ticket is resolved/closed. An error message should generate and the ticket not allowed to be closed as long as there is an open task in an incident.

    What problem will this feature solve?: