(Originally posted on 4, December 2014)
I'd like to see more granularity when configuring rules for SLM. For instance, a rule I'd like to create would look like this:
If an incident is in either of the states "awaiting input" or "on hold" for over x days, send a message to the "assignee" requesting that they follow up with the requestor. A number of these pieces are unavailable currently:
- you cannot create a rule based on incident state
- you cannot send a message to 'assignee'- Resolved
- you can not dictate what the notification / message states- Resolved
Are there any feature updates in the pipeline that may address these shortcomings?
|What problem will this feature solve?:|