Dropbox Incidents - Categories

Idea created by Natasha Barnett on May 25, 2016
    Long term plan
    Score5
    • Natasha Barnett

    (Originally posted on 22, December 2015)

    Can we enable our Dropbox to look for key/trigger words and assign emailed Incident to appropriate Category/Subcategory?  For instance, if an email sent to the dropbox includes the following:

    ?I?m having issues logging into the CHM application.?

    This would open as an Incident under the already established category ?CHM?.

    What problem will this feature solve?: