(Originally posted on 24, July 2015)
Not sure if anyone think it would be great to get requests come in just as ticket and then once helpdesk has them for triage, they can be tagged as incident or service request depending on their nature. It will also be nice to be able to customize the ticket numbering. For instance, instead of 1,2,3 as they now appear in the samanage app, we?ll be able to customize them (like I would like to use this number format to start? Tick#00001).
One last thing, it really bothers me that everything comes in as Incident. Can't get over it. Can that be changed?
|What problem will this feature solve?:|